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FAQTransport & exportWho is responsible for delivering equipment? Will IronPlanet assist me in organizing transportation after the auction? Will the seller help load equipment into a container? Will the seller dismantle equipment for shipment?
The seller is not required to dismantle any part of equipment for transportation. However, some sellers or storing agents may offer their services for dismantling for an additional fee. The buyer must make the request with the seller or storing agent. Contact information for the seller will be provided once IronPlanet has received full payment for item(s) purchased. Any additional fees will have to be negotiated and paid to the seller or storing agent. IronPlanet will take no part in arranging dismantling unless otherwise stated on our website.
How do I get dimensions and/or specifications for my equipment?
IronPlanet cannot provide additional dimensions and/or specifications on equipment above that which is provided in our inspection reports. Buyers may obtain dimensions and/or specifications by contacting the original equipment manufacturer, or visiting the manufacturer's website, contacting dealers in your area or doing your own search on the Internet. A buyer should work with their transportation company to review common references for dimensions. The seller may choose to assist you with additional information, but remember, the seller is not required to provide any additional information about the equipment.
How do I contact the seller to arrange pickup? How much time do I have to pickup my equipment from the seller's location?
The buyer must remove the equipment from Seller's premises no later than eight (8) business days after the auction closes. After the 8th business day, the seller is allowed to charge the buyer storage fees. After thirty (30) days, the equipment may be deemed abandoned and re-sold with all storage fees and full commissions deducted from proceeds. (Please refer to our Full Length Terms and Conditions: section V. Completion of Transactions under Buyer Removal of Equipment for additional information)
How do I participate in your auction?
To become a Qualified Buyer at IronPlanet in advance of bidding in an auction, IronPlanet requires all buyers from outside Europe to send a €2,000 deposit to receive auction-bidding privileges. If you do not win an item in the auction, the money will remain on deposit with IronPlanet as long as a Buyer wishes to retain auction-bidding privileges. A Buyer may request the return of their deposit from IronPlanet at any time via email. Please note that the deposit will be refunded to the same person/company who sent the deposit.
Do you ship equipment overseas?
IronPlanet has available to our buyers through our third party Transportation Partners a list of transportation companies that will assist in overseas shipping. Many of these companies will also provide you with non-binding transportation estimates before the auction and after the auction. Transportation is the responsibility of the buyer, IronPlanet itself does not coordinate or transport equipment. Please contact us if you are interested in receiving more information on transportation.
Will there be any other charges once we are the successful bidder?
In addition to the bid amount, you will be responsible for the transaction fee and VAT. Please see Buyer Fees and Taxes for more information.
Additionally, you will be responsible for the full cost of transportation payable directly to the company you hire to transport the equipment. How long do we have to pay for the equipment?
Full payment is due to IronPlanet within 3 business days after the auction. You will need to complete our Checkout Process immediately after the auction in order to print an Invoice which correctly recognizes your tax exemption status and delivery destination. Your Invoice will be available to you when you complete the Checkout Process. You will be able to access your Invoice anytime after Checkout by using the Invoice link located in the Post Sale Info page for that item.
Any items not paid within terms will be considered in default and the buyer will be subject to a "Default Penalty" equal to any deficit that may occur when the item is resold plus a 14% commission on the resale price with a minimum fee of €2,000. This fee will be applied separately to each individual unit on which the winning bidder defaults. Please ensure your financing is arranged prior to bidding to ensure that the full payment will be received on time and to avoid any Default Penalties. I'm exporting the equipment; do I have to pay VAT?
If the item you purchase is for export, you will need to complete our Checkout Process after the sale and indicate the port of export and foreign delivery address. You will be required to desposit the VAT amount on your invoice. IronPlanet will refund your deposit upon receipt of the proper documentation within the times specified in the terms and conditions.
Will I be required to fill out any documents for the export of the equipment?
The buyer is responsible to arrange transportation and complete any required paperwork for customs. Please contact a customs broker or freight forwarder regarding exact requirements for exporting. As part of our service to the buyer, IronPlanet can provide you with a list of freight forwarders or customs brokers.
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