FAQ

Frequently Asked Questions

How to Buy

Bidding from your computer is the quickest and most reliable method of bidding. You can also bid through the IronPlanet mobile app for additional convenience.

Depending on their needs, sellers can list their equipment in our monthly online or onsite auctions. Whether the auction is online or onsite, bids can be placed online so buyers from around the world can participate.

Sorry, this is usually difficult to arrange due to the distribution of equipment at the time of sale. Our independent inspections provide detailed in-depth reports on the condition of the equipment. This is backed up by our IronClad Assurance which lets you bid with confidence, even without needing to see the equipment yourself.

Items in our Featured Auctions and onsite auctions do not have a reserve price.

Our Customer Care Agents and Sales Representatives are ready to help you. Just call +353 1 8605033 and we'll do our best to answer your questions.

Customers should have a VIES VALID vat number. In cases where the VAT number is not VALID the buyer will be charged VAT, which is non refundable. First time buyers will be charged VAT on their first transaction, this is refundable after submission of correct documentation and with a VIES Valid VAT number. For Export Customers VAT is refundable on the first purchase after submission of correct export documents. If all documentation is successfully submitted after the first transaction the subsequent purchases will be zero rated or exempt from VAT, if applicable. Note: it is IronPlanet corporate policy to initially charge Polish VAT on exports from Poland to a non EU Member State. The VAT will be refunded as soon as proper documentary evidence is provided substantiating the export, please contact us for further information.

Along with the final selling price, every item will be charged a Buyer Transaction Fee as well as any applicable sales taxes.

Every item won through a IronPlanet auction must be paid in full within three (3) business days. Items for which full payment has not been received within 3 business days will be subject to late payment charges.

An Item Release form is provided to the buyer or the selected transportation provider after checkout is completed and full payment has been received. The Item Release form provides the buyer with the information needed to schedule pickup of the item.

Unless otherwise noted, you must pick up your item within eight (8) business days of the auction to avoid accruing storage fees. Any storage fees owed must be paid prior to picking up an item.Any item not picked up within 60 days will be considered abandoned. Once an item is declared abandoned, it will no longer be available for pickup. Please refer to the IronPlanet Terms and Conditions for more detail on our abandonment policy.

How LiveStream Works

a. No, but you can! IronPlanet LiveStream feature a combination of online and on-site buying opportunities.
b. You can bid online or on-site where the auction is being hosted.
c. IronPlanet LiveStream is used by auctions all around the country, giving buyers the opportunity to test drive the equipment or inspect it on their own.
d. To bid on-site, visit the registration table on the auction site and get a bidder number for that sale.ere

a. Only registered and approved viewers have the ability to bid online. (See IronPlanet Registration Requirements)
b. Access the auction on auction day by following the banners on www.ironplanet.com and log in to be taken to the bidding console.
c. If you’ve been approved to bid, simply click the bid button to place your bid. The amount showing on the button will immediately be submitted as a binding bid to the auctioneer via the on-site clerk.
d. The clerk will represent the first received online bid to the auctioneer.

a. When you are the leading bidder, a message will indicate that you are in the lead and the bid button will be de-activated to prevent bidding against yourself.
b. This is also the case if you have placed a pre-bid. The bid button will disable in the bidding console if your pre-bid is in the lead.
c. Conversely, if you are not the leading bidder, a message will indicate you are out. The bid button will be active with the current ask.
d. When you win a lot, you will see a confirmation screen indicating the lot description and the hammer price.

a. Yes. Click the “lock” button in the upper right corner of the bidding interface and your bid button will be deactivated.
b. In order to bid live, simply click the lock again to enable the bid button.

a. The most common reason why a bid is not received is because the auctioneer accepted another bid – either a pre-bid, an online bid that was placed first, or an on-site bid.
b. The second most common reason is when a bid is placed after the auctioneer calls “Sold”. Once the auctioneer says sold, the item is closed.

a. Yes. PriorityBids are placed on the item page during the preview period until the item is placed up for sale.
b. PriorityBids allow your bid to be placed before any other ONLINE bid.
c. The auctioneer determines both the bidding increment and which bids are accepted.

Yes. Simply place a new bid and specify your new maximum amount. You may increase your maximum bid amount at any point during the auction, whether or not you are the lead bidder.

No. All bids in placed in any IronPlanet or IronPlanet marketplace auction are final and binding. You can always increase, but can never reduce or rescind, your maximum bid amount.

a. No. Unlike during an IronPlanet featured auction, the auctioneer sets the increments during live auction. There is no set increment and it changes based on the auctioneer, the pace of the auction, the estimated value of the item, and other factors.
b. However, it is best to bid at round dollar amounts in order to improve the chances of your pre-bid being accepted.
c. Example: As a general rule, the auctioneer will not take a bids at less than €2,500 increments when the bidding reaches €100,000. Therefore a pre-bid of €101,000 will not be accepted.
d. Example: An €11,000 bid is more likely to be accepted than a €10,500 bid, unless the auctioneer cuts the bid increment at that time.
e. The best rule of thumb is to place a pre-bid for the maximum of what you would bid if you were physically at the auction and in round numbers. The auctioneer will only place a bid on your behalf at the then current increment.

Yes. Just place a pre-bid on any item up for preview and when the auction opens, our system will automatically submit your bid for you during the auction.

a. As is the case in Featured Auctions, the PriorityBid placed earlier takes precedence. The second bidder will need to bid higher in order to have the highest PriorityBid. The highest PriorityBid is placed as the leading online bid and is presented to the auctioneer ahead of other online bids.
b. During Live auctions, an online and onsite bid may be placed at the same time. It is the responsibility of the Auctioneer to determine which bid to accept based on their best judgement.

Checkout

There are two important pieces of information that you will need to complete your Checkout process successfully:

  •  Your sales tax exemption certificate, if you believe you are exempt from sales tax.
  •  Buyers exporting equipment will also be asked to declare their US port of export.

If your resale certificate is already on file for your equipment destination state, your resale exemption number will pop-up automatically during Checkout. If your resale certificate is not on file, you will need to provide a copy of your resale certificate using the bar-coded fax form provided for your convenience. You can print this fax form during Checkout and from the Post Sale page. More information can be found here.

If you have your tax exemption status before you start Checkout, the process should take you less than five (5) minutes.

You will be able to access your Invoice immediately after you have completed Checkout.

Please call customer care at +353 1 8605033.

Yes, you can.

You will be able to make changes to your Checkout information up to three (3) business days after the auction. However, if you have completed Checkout and made full payment, you will not be able to modify the Checkout information yourself. You will need to speak with one of our customer care agents to make any modifications to your Checkout.

Call customer care at (888) 433-5426 and they will provide Checkout assistance for you.

During the Checkout process you will be asked if you want to receive transportation quotes for your purchase. You will receive an email from our transportation partner VeriTread notifying you when a carrier has provided a quote. You can access the quotes from your Post Sale page.

If you don't know your delivery destination immediately after the auction, you have up to three (3) business days to complete the Checkout process and make full payment. Equipment must be moved from the seller's yard eight (8) business days after the auction.

To be able to exempt your purchase from sales tax in the equipment pick-up location state, you must provide evidence that you have moved this equipment by common carrier to another state or exported it out of the U.S. More information can be found here.

In the U.S., each state has their individual sales tax regulations. The domestic Bill of Lading (using a common carrier) exempts your purchase from being taxed in the pick-up location state. This Bill of Lading proves that you did not take possession of or use the equipment in the pick-up location state prior to transporting it to your port of export. More information can be found here.

If you are unable to submit your Bill of Lading or a preliminary Bill of Lading showing that the item is destined to a port of export within 10 days, you will be required to pay sales tax. You will need to provide IronPlanet a domestic Bill of Lading showing the City / State equipment pick-up location and Export documents that include the U.S. port of export and the final delivery destination. IronPlanet will not process refund requests received beyond (10) ten-days after the sale. After the ten-day period, the buyer may request a sales tax refund directly from the State where taxes were paid. IronPlanet cannot apply for state sales tax refunds on behalf of buyers. Buyers must work directly with the relevant state. More information can be found here.

Purchasing over the Internet does not exempt you from the payment of sales/use tax. If you have equipment transported to another state for personal use or for use in your business, this equipment may be subject to state and local sales/use tax based on the laws of your delivery destination state.

PriorityBid

PriorityBidSM is our system for placing bids during the preview period of an auction. A significant amount of all bidding in our auctions occurs with PriorityBids; more than 70% of items typically have bids on them before auction day. Because they are placed during preview, PriorityBids have a delayed effect on the price of an item: the price does not change until the auction opens. There are several advantages of using PriorityBids:

  • You do not have to be at your computer on auction day. When you place a PriorityBid, you specify the maximum you are willing to pay for an item. You will be told immediately if yours is the highest bid placed so far, but you will not know how much of your bid amount remains to protect you from later bidders. Your bid amount is confidential and our auction software will keep you in the lead against competitive bids through the preview and on auction day or until your maximum amount is exceeded. If you get outbid by another PriorityBid, an automatic email will immediately be sent to you.
  • You can win the item for less than your maximum amount. In our style of auctions, the price the winner pays is determined by the price the runner-up was willing to pay. The final price is never more than one bid increment greater than the next-highest bid. So, if you have little competition, you can win an item for less than your maximum amount. We recommend you determine your "no regrets" price—the price at which, if someone else were to win, you would not regret the outcome—and then bid one increment below that.
  • Bidding early helps ensure that you are the winner. When competing PriorityBids are placed for the same amount, the earliest bid takes precedence (it has Priority at that price), so submitting your bid early gives you an advantage. You can place a PriorityBid online any time day or night, or by fax during our Customer Care hours.
  • Freedom to keep an eye out for other bargains. PriorityBids give you the freedom to browse and track other items on auction day without worrying about your "must-have" items. Our system acts as your assistant, constantly monitoring your PriorityBids and keeping you in the lead until the price goes beyond your designated maximum bid amount.

As auction day approaches, you can check the status of your PriorityBids in the Buying List of My Account. Make sure your email address and notification settings are correct in My Account Profile so that you can receive outbid notification emails. Before even being outbid, you can increase the maximum on any of your PriorityBids by placing a new PriorityBid on the same item for your new maximum amount (don't worry, you can not outbid yourself). Like all bids, PriorityBids are binding and can not be retracted nor reduced.

Click here toPlace a PriorityBid in the current auction

US Military Surplus Equipment

For questions on the different demilitarization codes, please visit the Defense Logistics Agency website.Items marked with demilitarization codes F and Q will be required to receive Trade Security Clearance approval before the item is released for pickup. In order to receive approval, the buyer must complete all required information in the EUC form. Items requiring the EUC can only be purchased by a citizen of the United States and the GovPlanet account has been established within the United States. If the buyer was born outside of the United States, the buyer must submit a copy of their US Passport, US Naturalization Certificate, or US Green Card.

If an item requires an EUC, the buyer will be required to receive Trade Security Clearance approval before the item is released for pickup. In order to receive approval, the buyer must complete all required information in the EUC form. Items requiring the EUC can only be purchased by a citizen of the United States and the account has been established within the United States. If the buyer was born outside of the United States, the buyer must submit a copy of their US Passport, US Naturalization Certificate, or US Green Card. If you purchases an item which requires an EUC, you will be asked to submit the completed form during the check out process.

Our Customer Care Agents and Sales Representatives are ready to help you. Just call +353 1 8605000 and we'll do our best to answer your questions.

All units are sold in Euros and we can only accept payment in Euros.

Buyers must comply with the Customs procedures outlined in our T&C's and in the FAQ's. All buyers are liable for Import Duties and VAT. The Buyer is obliged to enable IronPlanet, when requested, to proof that the goods actually left the country and/ or are customs cleared in another country. If the Buyer fails to do so, the Buyer will be held liable.

Along with the final selling price, every item will be charged a Buyer Transaction Fee as well as any applicable sales taxes. For DLA Surplus items located in Europe, buyers will be charged for a SF97 Certification of Release when purchasing a titled item.

Every item won through a IronPlanet auction must be paid in full within three (3) business days. Items for which full payment has not been received within 3 business days will be subject to late payment charges.

An Item Release form is provided to the buyer or the selected transportation provider after checkout is completed and full payment has been received. The Item Release form provides the buyer with the information needed to schedule pickup of the item.

A 0215 Custom Form needs to be completed, signed and stamped by a customs agent for all items sold before the item can leave the governments site. This document will be provided by IronPlanet.

Unless otherwise noted, you must pick up your item within eight (8) business days of the auction to avoid accruing storage fees. Any storage fees owed must be paid prior to picking up an item.Any item not picked up within 60 days will be considered abandoned. Once an item is declared abandoned, it will no longer be available for pickup. Please refer to the IronPlanet Terms and Conditions for more detail on our abandonment policy.

A 0215 Customs form has to be filled in and stamped by Customs before an item can leave the goverment base. The unit must then be inspected by a customs agent and an Import Declaration Form is complete. The Import customs declaration will determine the Duties to be paid, All Duties and VAT must be paid before the buyer leaves the Customs office. Customs may also require a BAFA Check on the item .

A 0215 Customs form has to be filled in and stamped by Customs before an item can leave the goverment base. Prior to transporting the item to your country of residence an authorized Transport company or broker must open a T1 Form (T1:A declaration of shipping for the transportation of non-Community goods between two locations in the EU customs area) The T1 will be closed at the buyers country of residence at the local customs office. All Duties and VAT must be paid in buyers Country of residences. Customs may also require a BAFA Check on the item

A 0215 Customs form has to be filled in and stamped by Customs before an item can leave the goverment base. Prior to transporting the item to an EU port an authorized Transport company or broker must open a T1 Form (T1:A declaration of shipping for the transportation of non-Community goods between two locations in the EU customs area) The T1 will be closed at the port of exit from EU. No EU Duties or VAT to be paid. Customs may also require a BAFA Check on the item.

BAFA as a central licensing authority is responsible for the administrative implementation of the Federal Government's export control policy, Together with the monitoring and investigating authorities, especially the different customs offices, it is involved in a complex export control system.

An authorized Transporation Company or Tranport Broker can prepare this document for you.

As CE Certification is only an EU requirement most US Surplus Military Equipment will not be CE certified, however there may be some European manufactured equipment offered for sale from time to time that may be CE certified. CE Certification compliance is included as part of our Ironclad Assured inspection reports so all reports should be studied to clarify if the unit is displaying a CE mark. This information is found within our Features section at the top of the report.

IronPlanet will provide a SF97 Certification of Release from the DLA. It is the buyers responsibility to check with his local authorties prior to bidding if an item can be re-registered in his country of residence. Vehicle modifications may be required to comply with EU regulations.

For DLA Surplus items located on a US Army base, all onsite visits must be scheduled in advance with an IronPlanet representative. Some locations may have restrictions or unique requirements that you must comply with as part of the visit. Once an appointment is approved, you or your transport company will be personally escorted onto the base.

After final payment is received, the Item Release form will be available in the Buyer's IronPlanet account . The Item Release form will include the contact information for the IronPlanet department who will assist you in scheduling a pickup date and provide you with the exact pickup location.For items being sold from a government site, you or your transportation service provider will be required to present personal identification, proper paperwork, and in some cases, proof of insurance before entering the site

IronPlanet will assit the buyer in preparing the relevant documents for customs, Our Transportation Partners will assit with the T1 form.

Transportation

Buyers are responsible for transporting purchased equipment.

For assitance with transportation, contact our Transportation Partners.

No. The seller is not required to load any piece of equipment or attachment into a container. The buyer must make arrangements for loading into containers with the buyer's transportation company.

The seller is not required to dismantle any part of equipment for transportation. However, some sellers or storing agents may offer their services for dismantling for an additional fee. The buyer must make the request with the seller or storing agent. Contact information for the seller will be provided once IronPlanet has received full payment for item(s) purchased. Any additional fees will have to be negotiated and paid to the seller or storing agent. IronPlanet will take no part in arranging dismantling unless otherwise stated on our website.

IronPlanet cannot provide additional dimensions and/or specifications on equipment above that which is provided in our inspection reports. Buyers may obtain dimensions and/or specifications by contacting the original equipment manufacturer, or visiting the manufacturer's website, contacting dealers in your area or doing your own search on the Internet. A buyer should work with their transportation company to review common references for dimensions. The seller may choose to assist you with additional information, but remember, the seller is not required to provide any additional information about the equipment.

IronPlanet will provide you with the seller's contact information once you have made full payment. You can also find this information, after full payment is made, on our website by accessing the Transportation Authorization link located in the Post Sale Info page for that item.

The buyer must remove the equipment from Seller's premises no later than eight (8) business days after the auction closes. After the 8th business day, the seller is allowed to charge the buyer storage fees. After sixty (60) days, the equipment may be deemed abandoned and disposed of with all storage fees and full commissions deducted from proceeds. (Please refer to our Full Length Terms and Conditions: section V. Completion of Transactions under Buyer Removal of Equipment for additional information).

To become a Qualified Buyer at IronPlanet in advance of bidding in an auction, IronPlanet requires all buyers from outside Europe to send a €2,000 deposit to receive auction-bidding privileges. If you do not win an item in the auction, the money will remain on deposit with IronPlanet as long as a Buyer wishes to retain auction-bidding privileges. A Buyer may request the return of their deposit from IronPlanet at any time via email. Please note that the deposit will be refunded to the same person/company who sent the deposit.

IronPlanet has available to our buyers through our third party Transportation Partners a list of transportation companies that will assist in overseas shipping. Many of these companies will also provide you with non-binding transportation estimates before the auction and after the auction. Transportation is the responsibility of the buyer, IronPlanet itself does not coordinate or transport equipment. Please contact us if you are interested in receiving more information on transportation.

In addition to the bid amount, you will be responsible for the transaction fee and VAT. Please see Buyer Fees and Taxes for more information.
Additionally, you will be responsible for the full cost of transportation payable directly to the company you hire to transport the equipment.

Full payment is due to IronPlanet within 3 business days after the auction. You will need to complete our Checkout Process immediately after the auction in order to print an Invoice which correctly recognizes your tax exemption status and delivery destination. Your Invoice will be available to you when you complete the Checkout Process. You will be able to access your Invoice anytime after Checkout by using the Invoice link located in the Post Sale Info page for that item.
Any items not paid within terms will be considered in default and the buyer will be subject to a "Default Penalty" equal to any deficit that may occur when the item is resold plus a 14% commission on the resale price with a minimum fee of €2,000. This fee will be applied separately to each individual unit on which the winning bidder defaults. Please ensure your financing is arranged prior to bidding to ensure that the full payment will be received on time and to avoid any Default Penalties.

If the item you purchase is for export, you will need to complete our Checkout Process after the sale and indicate the port of export and foreign delivery address. You will be required to desposit the VAT amount on your invoice. IronPlanet will refund your deposit upon receipt of the proper documentation within the times specified in the terms and conditions.

The buyer is responsible to arrange transportation and complete any required paperwork for customs. Please contact a customs broker or freight forwarder regarding exact requirements for exporting. As part of our service to the buyer, IronPlanet can provide you with a list of freight forwarders or customs brokers.

The buyer is responsible to arrange transportation. IronPlanet can provide you with a list of freight forwarders or customs brokers prior to the auction. After the auction, you will be able to request transportation quotes from our Transportation Partners directly through the IronPlanet website.