FAQ
How to buy
Do I have to bid from my computer?
Can I inspect an item prior to placing a bid?
What is a PriorityBid and why is it smart to use them?
You do not have to be at your computer on auction day. When you place a PriorityBid, you specify the maximum you are willing to pay for an item. You will be told immediately if yours is the highest bid placed so far, but you will not know how much of your bid amount remains to protect you from later bidders. Your bid amount is confidential and our auction software will keep you in the lead against competitive bids through the preview and on auction day or until your maximum amount is exceeded. If you get outbid by another PriorityBid, an automatic email will immediately be sent to you. You can win the item for less than your maximum amount. In our style of auctions, the price the winner pays is determined by the price the runner-up was willing to pay. The final price is never more than one bid increment greater than the next-highest bid. So, if you have little competition, you can win an item for less than your maximum amount. We recommend you determine your "no regrets" price—the price at which, if someone else were to win, you would not regret the outcome—and then bid one increment below that. Bidding early helps ensure that you are the winner. When competing PriorityBids are placed for the same amount, the earliest bid takes precedence (it has Priority at that price), so submitting your bid early gives you an advantage. You can place a PriorityBid online any time day or night, or by fax during our Customer Care hours. Freedom to keep an eye out for other bargains. PriorityBids give you the freedom to browse and track other items on auction day without worrying about your "must-have" items. Our system acts as your assistant, constantly monitoring your PriorityBids and keeping you in the lead until the price goes beyond your designated maximum bid amount. As auction day approaches, you can check the status of your PriorityBids in the Buying List of My Account. Make sure your email address and notification settings are correct in My Account Profile so that you can receive outbid notification emails. Before even being outbid, you can increase the maximum on any of your PriorityBids by placing a new PriorityBid on the same item for your new maximum amount (don't worry, you can not outbid yourself). Like all bids, PriorityBids are binding and can not be retracted nor reduced.
Who can answer questions on the equipment?
What fees will I incur if I win an item?
How long do I have to submit payment after I have won an item at an auction?
How long do I have to pick up my item before I'm charged additional fees?
Checkout
Why do I have to go through the Checkout?
What kind of information should I have available during the Checkout Process?
- Your City / State or Territory / Post Code delivery address / equipment destination
- Your VAT number must be on file with IronPlanet.
If you are exporting equipment out of the country of origin, you will be required to deposit VAT. This deposit will be refunded if IronPlanet receives the proper export documents within the time specified in the terms and conditions.
How long will it take for me to complete the Checkout process?
When will I be able to see and print my Invoice?
What if I cannot get through the Checkout process successfully?
Can I Checkout multiple pieces of equipment at the same time?
Once I have completed Checkout, can I make changes to my delivery address?
What happens if I fail to checkout during the three (3) business days following the auction?
I haven't decided what the delivery address will be. I'm considering more than one address.
US Military Surplus Equipment
Some items are listed with demilitarization codes, what do the different codes represent?
What is an End-Use Certificate (EUC)?
Who can answer questions on the equipment?
What fees will I incur if I win an item?
How long do I have to submit payment after I have won an item at an auction?
How long do I have to pick up my item before I'm charged additional fees?
If you are a non-European Buyer
Who Can Provide a T1 Document?
Can I register my item for "on-road" use?
Will IronPlanet assist me in organizing customs Documentation?
Shipping
Who is responsible for delivering equipment?
Will IronPlanet assist me in organizing transportation after the auction?
Will the seller help load equipment into a container?
Will the seller dismantle equipment for shipment?
How do I get dimensions and/or specifications for my equipment?
How do I contact the seller to arrange pickup?
How much time do I have to pickup my equipment from the seller's location?
How do I participate in your auction?
Do you ship equipment overseas?
Will there be any other charges once we are the successful bidder?
Additionally, you will be responsible for the full cost of transportation payable directly to the company you hire to transport the equipment.
How long do we have to pay for the equipment?
Any items not paid within terms will be considered in default and the buyer will be subject to a "Default Penalty" equal to any deficit that may occur when the item is resold plus a 14% commission on the resale price with a minimum fee of €2,000. This fee will be applied separately to each individual unit on which the winning bidder defaults. Please ensure your financing is arranged prior to bidding to ensure that the full payment will be received on time and to avoid any Default Penalties.
I'm exporting the equipment; do I have to pay VAT?
Will I be required to fill out any documents for the export of the equipment?