Frequently Asked Questions

How to Buy

Bidding from your computer is the quickest and most reliable method of bidding.

Depending on their needs, sellers can list their equipment in our monthly online auctions. Bids can be placed online so buyers from around the world can participate.

Sorry, this is usually difficult to arrange due to the distribution of equipment at the time of sale, unless the item is located at one of our Ritchie Bros. yards. Our independent inspections provide detailed in-depth reports on the condition of the equipment. This is backed up by our IronClad Assurance which lets you bid with confidence, even without needing to see the equipment yourself.

Whether an item has a reserve price is stated on the item detail page.

Our Customer Care Agents and Sales Representatives are ready to help you. Just call +353 1 860 5000 and we'll do our best to answer your questions.

Customers should have an EU/VIES valid VAT number. In cases where the VAT number is not VALID the buyer will be charged VAT, which is nonrefundable. First time buyers will be charged VAT on their first transaction, this is refundable after submission of correct documentation and with a VIES valid VAT number. For Export Customers VAT is refundable on the first purchase after submission of correct export documents. If all documentation is successfully submitted after the first transaction the subsequent purchases will be zero rated or exempt from VAT, if applicable. Note: it is IronPlanet corporate policy to initially charge Polish VAT on exports from Poland to a non-EU Member State. The VAT will be refunded as soon as proper documentary evidence is provided substantiating the export, please contact us for further information.

Along with the final selling price, every item will be charged a Buyer Transaction Fee as well as any applicable sales taxes.

Every item won through an IronPlanet auction must be paid in full within three (3) business days. Items for which full payment has not been received within 3 business days will be subject to late payment charges.

An Item Release form is provided to the buyer or the selected transportation provider after checkout is completed and full payment has been received. The Item Release form provides the buyer with the information needed to schedule pickup of the item.

Unless otherwise noted, you must pick up your item within eight (8) business days of the auction to avoid accruing storage fees. Any storage fees owed must be paid prior to picking up an item. Any item not picked up within 60 days will be considered abandoned. Once an item is declared abandoned, it will no longer be available for pickup. Please refer to the IronPlanet Terms and Conditions for more detail on our abandonment policy.

Checkout

There are two important pieces of information that you will need to complete your Checkout process successfully:

  • A delivery address and a VAT number.
  • Buyers exporting equipment will also be asked to declare their port of export.

If your resale certificate is already on file for your equipment destination state, your resale exemption number will pop-up automatically during Checkout. If your resale certificate is not on file, you will need to provide a copy of your resale certificate using the bar-coded fax form provided for your convenience. You can print this fax form during Checkout and from the Post Sale page. More information can be found here.

The process should take you less than five (5) minutes.

You will be able to access your Invoice immediately after you have completed Checkout.

Please call customer care at +353 1 860 5000.

Yes, you can.

You will be able to make changes to your Checkout information up to three (3) business days after the auction. However, if you have completed Checkout and made full payment, you will not be able to modify the Checkout information yourself. You will need to speak with one of our customer care agents to make any modifications to your Checkout.

Call customer care at +353 (0)1 860 5000 and they will provide Checkout assistance for you.

If you don't know your delivery destination immediately after the auction, you have up to three (3) business days to complete the Checkout process and make full payment. Equipment must be moved from the seller's yard eight (8) business days after the auction.

PriorityBid

PriorityBidSM is our system for placing bids during the preview period of an auction. A significant amount of all bidding in our auctions occurs with PriorityBids; more than 70% of items typically have bids on them before auction day. Because they are placed during preview, PriorityBids have a delayed effect on the price of an item: the price does not change until the auction opens. There are several advantages of using PriorityBids:

  • You do not have to be at your computer on auction day. When you place a PriorityBid, you specify the maximum you are willing to pay for an item. You will be told immediately if yours is the highest bid placed so far, but you will not know how much of your bid amount remains to protect you from later bidders. Your bid amount is confidential, and our auction software will keep you in the lead against competitive bids through the preview and on auction day or until your maximum amount is exceeded. If you get outbid by another PriorityBid, an automatic email will immediately be sent to you.
  • You can win the item for less than your maximum amount. In our style of auctions, the price the winner pays is determined by the price the runner-up was willing to pay. The final price is never more than one bid increment greater than the next-highest bid. So, if you have little competition, you can win an item for less than your maximum amount. We recommend you determine your "no regrets" price —the price at which, if someone else were to win, you would not regret the outcome— and then bid one increment below that. Bidding early helps ensure that you are the winner. When competing PriorityBids are placed for the same amount, the earliest bid takes precedence (it has Priority at that price), so submitting your bid early gives you an advantage. You can place a PriorityBid online any time day or night, or by fax during our Customer Care hours.
  • Freedom to keep an eye out for other bargains. PriorityBids give you the freedom to browse and track other items on auction day without worrying about your "must-have" items. Our system acts as your assistant, constantly monitoring your PriorityBids and keeping you in the lead until the price goes beyond your designated maximum bid amount.

As auction day approaches, you can check the status of your PriorityBids in the Buying List of My Account. Make sure your email address and notification settings are correct in My Account Profile so that you can receive outbid notification emails. Before even being outbid, you can increase the maximum on any of your PriorityBids by placing a new PriorityBid on the same item for your new maximum amount (don't worry, you cannot outbid yourself). Like all bids, PriorityBids are binding and cannot be retracted nor reduced.

US Military Surplus Equipment

For questions on the different demilitarization codes, please visit the Defense Logistics Agency website. Items marked with demilitarization codes F and Q will be required to receive Trade Security Clearance approval before the item is released for pickup. In order to receive approval, the buyer must complete all required information in the EUC form. Items requiring the EUC can only be purchased by a citizen of the United States and the GovPlanet account has been established within the United States. If the buyer was born outside of the United States, the buyer must submit a copy of their US Passport, US Naturalization Certificate, or US Green Card.

Our Customer Care Agents and Sales Representatives are ready to help you. Just call +353 1 860 5000 and we'll do our best to answer your questions.

All units are sold in either Pounds or Euros, and we can only accept payment in those currencies.

Buyers must comply with the Customs procedures outlined in our T&Cs and in the FAQs. All buyers are liable for Import Duties and VAT. The Buyer is obliged to enable IronPlanet, when requested, to proof that the goods left the country and/ or are customs cleared in another country. If the Buyer fails to do so, the Buyer will be held liable.

Along with the final selling price, every item will be charged a Buyer Transaction Fee as well as any applicable sales taxes. For DLA Surplus items located in Europe, buyers will be charged for a SF97 Certification of Release when purchasing a titled item. The cost for the SP97 Certification of Release is € 50 / £ 45.

Every item won through an IronPlanet auction must be paid in full within three (3) business days. Items for which full payment has not been received within 3 business days will be subject to late payment charges.

An Item Release form is provided to the buyer or the selected transportation provider after checkout is completed and full payment has been received. The Item Release form provides the buyer with the information needed to schedule pickup of the item.

A 0215 Custom Form needs to be completed, signed and stamped by a customs agent for all items sold before the item can leave the governments site. This document will be provided by IronPlanet.

Unless otherwise noted, you must pick up your item within fifteen (15) business days of the auction to avoid accruing storage fees. Any storage fees owed must be paid prior to picking up an item. Any item not picked up within 60 days will be considered abandoned. Once an item is declared abandoned, it will no longer be available for pickup. Please refer to the IronPlanet Terms and Conditions for more detail on our abandonment policy.

You will need an EORI number and a 0215 Customs form must be filled in and stamped by Customs before an item can leave the government base. The unit must then be inspected by a customs agent and an Import Declaration Form is complete. The Import customs declaration will determine the Duties to be paid, All Duties and VAT must be paid before the buyer leaves the Customs office. Customs may also require a BAFA Check on the item.

You will need an EORI number and a 0215 Customs form must be filled in and stamped by Customs before an item can leave the government base. Prior to transporting the item to your country of residence an authorized Transport company or broker must open a T1 Form (T1:A declaration of shipping for the transportation of non-Community goods between two locations in the EU customs area) The T1 will be closed at the buyer's country of residence at the local customs office. All Duties and VAT must be paid in buyers Country of residences. Customs may also require a BAFA Check on the item. Our brokers can assist if the need arises, please contact EUCustomerCare@ironplanet.com.

A 0215 Customs form must be filled in and stamped by Customs before an item can leave the government base. Prior to transporting the item to an EU port an authorized Transport company or broker must open a T1 Form (T1:A declaration of shipping for the transportation of non-Community goods between two locations in the EU customs area) The T1 will be closed at the port of exit from the EU. No EU Duties or VAT to be paid. Customs may also require a BAFA Check on the item.

BAFA as a central licensing authority is responsible for the administrative implementation of the Federal Government's export control policy, together with the monitoring and investigating authorities, especially the different customs offices, it is involved in a complex export control system.

An authorized Transportation Company or Transport Broker can prepare this document for you.

As CE Certification is only an EU requirement most US Surplus Military Equipment will not be CE certified, however there may be some European manufactured equipment offered for sale from time to time that may be CE certified. CE Certification compliance is included as part of our Ironclad Assured inspection reports so all reports should be studied to clarify if the unit is displaying a CE mark. This information is found within our Features section at the top of the report.

IronPlanet will provide a SF97 Certification of Release from the DLA. It is the buyer’s responsibility to check with his local authorities prior to bidding if an item can be re-registered in his country of residence. Vehicle modifications may be required to comply with EU regulations. The cost for the SP97 Certification of Release is € 50 / £ 45.

For DLA Surplus items located on a US Army base, all onsite visits must be scheduled in advance with an IronPlanet representative. Some locations may have restrictions or unique requirements that you must comply with as part of the visit. Once an appointment is approved, you or your transport company will be personally escorted onto the base.

After final payment is received, the Item Release form will be available in the Buyer's IronPlanet account. The Item Release form will include the contact information for the IronPlanet department who will assist you in scheduling a pickup date and provide you with the exact pickup location. For items being sold from a government site, you or your transportation service provider will be required to present personal identification, proper paperwork, and in some cases, proof of insurance before entering the site.

IronPlanet will assist the buyer in preparing the relevant documents for customs, Our Transportation Partners will assist with the T1 form.

Transport

Buyers are responsible for transporting purchased equipment.

For assistance with transportation, contact our Transportation Partners.

No. The seller is not required to load any piece of equipment or attachment into a container. The buyer must make arrangements for loading into containers with the buyer's transportation company. Exceptions will be stated on the item detail pages.

The seller is not required to dismantle any part of equipment for transportation. However, some sellers or storing agents may offer their services for dismantling for an additional fee. The buyer must make the request with the seller or storing agent. Contact information for the seller will be provided once IronPlanet has received full payment for the item(s) purchased. Any additional fees will have to be negotiated and paid to the seller or storing agent. IronPlanet will take no part in arranging dismantling unless otherwise stated on our website.

IronPlanet cannot provide additional dimensions and/or specifications on equipment above that which is provided in our inspection reports. Buyers may obtain dimensions and/or specifications by contacting the original equipment manufacturer, or visiting the manufacturer's website, contacting dealers in your area or doing your own search on the Internet. A buyer should work with their transportation company to review common references for dimensions. The seller may choose to assist you with additional information, but remember, the seller is not required to provide any additional information about the equipment.

IronPlanet and/or the pickup support coordination office will provide you with the seller's contact information once you have made full payment. You can also find this information, after full payment is made, on your online account by accessing the Transportation Authorization link located in the Buying List page for that item

The buyer must remove the equipment from Seller's premises no later than eight (8) business days after the auction closes. After the 8th business day, the seller is allowed to charge the buyer storage fees. After sixty (60) calendar days since the item is released, the equipment may be deemed abandoned and disposed of with all storage fees and full commissions deducted from proceeds. (Please refer to our Full-Length Terms and Conditions: section V. Completion of Transactions under Buyer Removal of Equipment for additional information).
See Buyer Fees and Taxes

To become a Qualified Buyer at IronPlanet in advance of bidding in an auction, you just need a valid EU VAT number, no deposit needed. However, IronPlanet requires all buyers from outside Europe to send a €2,000 deposit to receive auction-bidding privileges. If you do not win an item in the auction, the money will remain on deposit with IronPlanet as long as a Buyer wishes to retain auction-bidding privileges. A Buyer may request the return of their deposit from IronPlanet at any time via email. Please note that the deposit will be refunded to the same person/company who sent the deposit. For a refund of your deposit contact our Customer Care Agents at +353 1 860 5000 or EUCustomerCare@ritchiebros.com, or contact your local office. See our contact page.

IronPlanet has available to our buyers through our third-party Transportation Partners a list of transportation companies that will assist in overseas shipping. Many of these companies will also provide you with non-binding transportation estimates before the auction and after the auction. Transportation is the responsibility of the buyer, IronPlanet itself does not coordinate or transport equipment. Please contact us if you are interested in receiving more information on transportation.

In addition to the bid amount, you will be responsible for the transaction fee and VAT. Please see Buyer Fees and Taxes for more information.
Additionally, you will be responsible for the full cost of transportation payable directly to the company you hire to transport the equipment.

Full payment is due to IronPlanet within 3 business days after the auction. You will need to complete our Checkout Process immediately after the auction in order to print an Invoice which correctly recognizes your delivery destination. Your Invoice will be available to you when you complete the Checkout Process. You will be able to access your Invoice any time after Checkout by using the Invoice link located in the Post Sale Info page for that item.
Any items not paid within terms will be considered in default and the buyer will be subject to a "Default Penalty" equal to any deficit that may occur when the item is resold plus a 14% commission on the resale price with a minimum fee of €2,000. This fee will be applied separately to each individual unit on which the winning bidder defaults. Please ensure your financing is arranged prior to bidding to ensure that the full payment will be received on time and to avoid any Default Penalties.

If the item you purchase is for export, you will need to complete our Checkout Process after the sale and indicate the port of export and delivery address. You will be required to deposit the VAT amount on your invoice. IronPlanet will refund your deposit upon receipt of the proper documentation within the times specified in the terms and conditions. Items may be VAT exempt if shipped through our approved shipping partners, please contact Customer Care for further details.

The buyer is responsible to arrange transportation and complete any required paperwork for customs. Please contact a customs broker or freight forwarder regarding exact requirements for exporting. As part of our service to the buyer, IronPlanet can provide you with a list of freight forwarders or customs brokers.

The buyer is responsible to arrange transportation. IronPlanet can provide you with a list of freight forwarders or customs brokers prior to the auction. After the auction, you will be able to request transportation quotes from our Transportation Partners directly through the IronPlanet website.